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Safeguarding trust in the age of AI: Findings and insights from new peer research

americanbanker.com 2024/10/6

As technology advances, so too do fraud tactics and customer expectations. Stopping bad actors while providing good customers with simple and secure experiences has become an increasingly complex challenge. In fact, new research shows that almost half of banking professionals are not confident that their current identity verification and authentication methods are keeping up with new fraud threats, and perhaps more concerning, they are in doubt these methods are evolving at the same speed as modern fraudsters.

During this live American Banker and Mitek event, we'll share highlights from our recent survey of banking professionals, delve into what you can learn from the findings, and explore what the future fraud forecast may look like.

We'll discuss:

  • Why fraud protection and the customer experience are inseparable
  • What solutions banks are investing in and where these may be lacking
  • The role of channel and transaction type in determining fraud prevention strategies
  • Why fraud visibility and monitoring are so critical – and how to better manage these challenges
  • How modern identity verification and authentication solutions help address competing security and CX priorities
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