Dear customers,
Find here an overview of the SAP Enterprise Support Academy monthly newsletter on latest news, training courses, upcoming sessions, and further educational offerings.
The SAP Enterprise Support Academy provides expert guidance and high impact knowledge transfer services that enable you to innovate and be successful with your SAP solutions.
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Preview available live sessions on SAP Support Portal, tailored per region:
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End-to-end Performance Optimization in SAP Analytics Cloud The overall performance of SAP Analytics Cloud is mainly determined by the three main factors: Client time (front end0), Network time, and Service time (back-end). Discover how you can use SAP Enterprise Support services to focus on fine-tuning SAP back-end data sources. Learn more |
SAP S/4HANA Cloud Public Edition Procure-To-Pay Overview Are you an SAP S/4HANA Cloud Public Edition user looking to enhance your knowledge of the procure-to-pay processes? Enroll our e-learning course to deep dive into the processes of SAP S/4HANA Cloud Public Edition Procure-To-Pay. Full details in this blog post |
SAP Cloud ALM for Implementation for SAP S/4HANA Cloud Private Edition Are you ready to take your SAP S/4HANA Cloud Private Edition implementation project to the next level? Join our e-learning to gain a comprehensive overview of SAP Cloud ALM for implementation and learn how it can help you manage your implementation project from start to finish. |
New Learning Program for SAP Commerce Cloud, Composable StorefrontJoin our new learning program to get familiar with composable architecture principles. Learn how to use SAP Commerce Cloud for building and managing e-commerce storefronts, and design and customize storefronts using the storefront approach. Get started |
FURTHER NEWS AND UPCOMING SESSIONS
Introducing our New Integration Learning Program for Commerce Cloud
Find in the Customer Experience value map all details about how to integrate your Commerce Cloud solution with success.
More details in this blog
SAP Enterprise Support Value Maps is Your Gateway to Guided Enablement
Our structured learning content elevates expertise for efficient skill development in evolving technologies.
See this video for more details or contact the value map team
SAP CQC Deployment Readiness for SAP Customer Data Cloud: New Updates for B2B
CQC for Deployment Readiness for SAP CDC is a comprehensive service that analyzes your SAP Customer Experience tenant in detail to identify potential risks and ensure a smooth start of production. With the latest updates, we have expanded the scope of our checks to include B2B scenarios, providing you with even more assurance that your implementation will be successful.
See more detail in the blog or contact the CX Value map team
Register now for the SAP S/4HANA Cloud Public Edition 2408 Early Release Series
Join the series of 20 live sessions coming up on July 8-12 that highlight the exciting innovations shipped with the SAP S/4HANA Cloud Public Edition 2408 release. Take advantage of the entire series or pick and choose the sessions most relevant to you. Take the chance and register now.
Further information
See What’s New for the Release Navigator for SAP BTP in Q2 2024
Stay up to date with the latest releases for SAP BTP. Our new blog post highlights the updates and enhancements made to the Release Navigator in Q2 2024. Discover new product pages incl. SAP Build Code and foundational services like SAP Cloud Identity Services, SAP Automation Pilot and more.
Read the blog post and check out the navigator
SAP for Me Mobile App - Interact With SAP From Anywhere and at any Time
With the SAP for Me Mobile App you can easily interact with SAP from anywhere and at anytime. You have complete transparency into your SAP products all in one place. The app's focus is to streamline and simplify everyday tasks, making it ideal for handling straightforward processes and providing you with a simplified experience.
Get an overview on SAP Community: Interact with SAP anywhere, anytime with SAP for Me
Customer Support at SAP: Where Artificial Intelligence Meets Application Integration
Customer Support is a differentiating factor among companies that are equally positioned in functional richness, usability, quality, deployability, or configurability. While signing up a new customer is considered a huge win, being able to delight and retain the customer is equally important. With SAP’s focus on value realization, the push to enhance Customer Support with Artificial Intelligence and application integration has never been higher. Learn more about how SAP’s Customer Support is owning and driving end-to-end customer support experiences powered by AI.
Retaining Customers Through Support Experience and Efficiency
While the primary role of Customer Support is to fix customer issues promptly and effectively, it is equally important to address the needs of support engineers. This article explores how the customers’ support experience and the engineers’ support efficiency work together in delighting and retaining customers.
Link to the full article
Ask an Expert Peer: Looking for Experts
iValue: Navigating a journey to ERP in the cloud with the SAP Cloud ALM
iValue highlights the crucial role of the SAP support team and SAP Cloud ALM in their successful migration to SAP S/4HANA Cloud, private edition. SAP Cloud ALM significantly improved efficiency by reducing project management reporting efforts by 75%.
Find more information