Company Type: Large organization
Company Name: First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services.
Size: 200 + Employees
First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services.
1). Team Lead, Fraud & Mgt. Reporting
Location: Lagos
DUTIES & RESPONSIBILITIES
- Provides back up for the functions of Head, CCIU on Fraud & General Investigation matters in his absence.
- Reviews investigation reports from fraud analysts and general investigation officers.
- Minimizes level of rework/errors on investigation report to Head, CCIU for correction and approval.
- Pre-reviews and allocates cases to analysts for investigation.
- Provides accurate, complete and timely report rendition to all levels of Management.
- Provides advisory roles to BOSG, Retail Services, Compliance, Legal Services, HCMD and other stakeholders on emerging fraud issues.
- Generates proactive and detective control measures for automation to guide against fraud re-occurrence.
- Develops circulars on fall-out of fraud & forgery cases.
- Prevents re-occurrence of operational lapses and system defects that facilitate fraud incident.
- Monitors and supervises investigations of all fraud cases, general/other miscellaneous cases at all levels of the Bank to ensure timely resolutions and to provide prompt reports to Disciplinary Committee and Management.
- Minimizes other operational losses associated with fraud.
- Follows up on recoveries from all fraud activities.
- Reviews and accelerates the preparations of regulatory reports on fraud/armed robbery cases and ensure timeliness and accuracy of such reports.
- Provides reports on Frauds/armed robbery cases to Board Audit & Risk Assessment Committee.
- Seeks and obtains management approval for the provisioning of fraud and /or restitution of customers’ accounts.
- Delivery of reports for attempted and successful frauds to other stakeholders
- Educates/trains staff on fraud/forgery strategies to minimize reoccurrence.
- Attends Head Office Disciplinary Committees Meetings.
- Maintains the Security of all Information entrusted to the unit in the course of duty.
- Facilitate automation of processes.
- Achieves zero case of service complaint from external or internal stakeholders.
- Periodic Stakeholders’ engagement with HCMD, ICEG, Compliance, Legal Services, Security Services. etc.
- Provides accurate, complete, and timely reports to all levels of Management/regulators.
- Attends to all other ad-hoc duties assigned by the Unit Head.
JOB REQUIREMENTS
Education
- Minimum Education: First Degree preferably in a Business-related degree,
- Higher degrees/Professional certification (such as ACA, ACIB, ACCA, CFE, CIA)
Experience
Minimum experience – 10 years in General banking and Audit
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2). Fraud Analyst & Mgt. Reporting Officer
Location: Lagos
DUTIES & RESPONSIBILITIES
- Investigates wide range of issues relating to customer complaints on service excellence, reported cases of misdirected funds or customer expected funds yet to be credited to customer accounts, issues relating to complaints lodged by solicitors on behalf of Customers.
- Investigations of complaints raised by regulatory bodies such as CBN, SEC Customer Protection Council etc. on behalf of customers.
- Investigates wide range of fraud cases such as cash suppression/ theft, fraudulent withdrawal, conversion/diversion etc.
- Generates investigation report for the review of Team Lead and Unit Head.
- Assists in prevention of operational lapses and system defects that facilitate fraud incident.
- Investigates staff related issues.
- Supports in follow up on the recovery from all fraud activities.
- Gathers data required in preparation of regulatory reports on fraud cases.
- Assists in preparation of reports on Frauds/Armed robbery cases for the Board Audit & Risk
- Assessment Committee.
- Records and monitors attempted fraud incidents, data base for all cases and registers (fraud).
- Provides support to obtain management approval for the provisioning for fraud and/or restitution of customers’ accounts.
- Prepares returns for regulatory authorities for Team Lead, Fraud & Mgt Reporting.
- Provides accurate, complete and timely fraud report rendition to all levels of Management.
- Maintains the Security of all Information entrusted to us in the course of duty.
- Attends to issues bank-wide logged against Fraud & General Investigation on CA-Help desk, BPMS, CRM, Surface Mails etc.
- Achieve zero case of service complaints from external or internal stakeholders.
- Conclusion of fraud and general investigation within approved timelines.
JOB REQUIREMENTS
Education
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- Minimum Education: First Degree preferably in a Business-related discipline,
- Higher degrees/Professional certification (such as ACA, ACIB, ACCA, CFE, CIA)
Experience
- Minimum experience – 6 years in General banking and Audit
Deadline: Not Stated
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