Whether you’re a Windows user or not, dealing with a technical problem can be incredibly frustrating; that’s when you need to learn how to get help in Windows 11 and 10. 

Using Windows’ built-in features, you can connect with a support agent or troubleshoot the issue you’re experiencing. Let’s delve into the details of how you can do this.

How to Chat with a Support Agent Windows 11 and 10

You have two options for chatting with a support agent about issues you have on your Windows 11 or 10 computer. Keep reading to learn more.

1. Get Help App

Windows 11 offers the Get Help app, which provides access to a vast library of offline documents to assist with numerous issues. If not helpful, this app also allows you to access Microsoft agents.

1. Click on the “Start menu,” type “Get help,” select the first result, or press Enter.
   

   

   
   
2. Type in your question or problem in the search box and press Enter.
   

   

   
   
3. If your Windows is not updated, it will prompt you to update. Under that, you will see a “Recommended solution” that you should follow.
   

   

   
   
4. If you didn’t find the article helpful or the problem still exists, make sure you’re logged in to your Microsoft account.
5. Then click on “Contact Support” on the Get Help app. If asked for more details, provide the necessary information. 
   
   

2. Microsoft Contact Us Page

You can also ask for help using the Microsoft website. Here’s how:

1. Visit the Microsoft Contact page.
   
2. Log in to your Microsoft account if you haven’t already.
   

   

   
   
3. Select the product you need help with.
   

   

   
   
4. Select your Plan: Home or Business.
   

   

   
   
5. Type in your issue.
   

   

   
   
6. Find the article about your problem. If none of the articles were helpful click the “Contact Support” button at the bottom.
   

   

   
   
7. Select service.
   

   

   
   
8. Finally, choose a support option.
   
   
   

8 Ways to Get Help on Windows 11 and 10

If you’ve encountered a problem and want to learn how to get help in Windows 11/10, and you don’t mind it being from a human at Microsoft, you should follow the methods below.

1. Use the Get Started App

For those new to the Windows operating system Microsoft has incorporated a helpful onboarding app called Get Started app. 

1. Click on the Start menu, type “get started,” and press Enter or select the first result.
   
   
   
2. On the welcome screen, click on the “Get started” option.
   
   
   
3. This section provides useful tips on using your computer and encourages you to update the operating system. Click on the arrow at the bottom to move to the next tip. 
   
   
   

2. Run the Troubleshooter Tool

One of the most useful tools in the Windows operating system is the Troubleshooter. This built-in utility acts as an assistant that detects problems with your computer, finds solutions, and applies them automatically. It can fix a wide range of common issues, such as network connectivity problems, audio playback issues, printer malfunctions, and Windows update errors, eliminating the need to take your computer to a technician. The Troubleshooter also provides detailed feedback and suggests additional steps if it cannot fully resolve the issue on its own. Here’s how you can use it:

1. Right-click on the “Start menu” and choose “Settings.”
   
   
   
2. Scroll down to “Troubleshoot” and click it.
   
   
   
3. Then, go to “Other troubleshooter.”
   
   
   
4.  Select “Run” next to the category you’re having a problem with.
   

3. Check Out the Tips App

Microsoft’s built-in Tips app is your companion for improving your Windows skills. This tool has a library of tips on accessibility, creativity, organization, productivity, security, search, and gaming.

1. Go to the “Start menu,” type “Tips,” and press Enter.
   
   
   
2. After opening the “Tips” window, you can search for tips using the top search bar. You can also click the “Discover tips online” button to learn how to use your Windows PC on the Microsoft website.
   
   
   

4. Enable Tips & Suggestions

The next method on how to get help in Windows 10 and Windows 11 is enabling the “Tips” option. If you want to get contextual tips while working on your PC, you should enable the Turn on Tips & Suggestion option. Here’s how you can do that:

1. Right-click on the “Start menu” and select “Settings.”
   
   
2. On the left menu, choose “System,” then on the right menu, click “ Notifications.”
   
   
   
3. Enable Get tips and suggestions when using Windows.
   
   
   
4. Then, ensure notification is enabled for all the apps listed above.

5. Visit Microsoft Support

Another method of getting help for your Windows 11 and 10 PC is to check out articles on Microsoft’s Windows help & learning page.

1. Go to the Microsoft Support Windows Help & Learning page.
   
   
   
2. Type in your problem or anything that you want to learn about Windows and press Enter.
3. Select the article that matches your search and technical issue.
   

6. Use Apps Help Button

If you need assistance with software on your Windows 10 or Windows 11 computer, look for a Help button. Most software includes this button, and clicking it will direct you to the software publisher’s support page. Then, you can use resources like user manuals, FAQs, and troubleshooting guides to fix your problem. 

7. Ask Online Tech Services or a Friend’s Help

Another method of getting help in Windows 11 and 10 is to use remote access software. This software enables other users to access your computer online. This tool is handy for allowing online tech services or knowledgeable friends to enter your PC and resolve issues. However, it’s crucial to exercise caution and avoid granting access to unknown tech services, as they may attempt to steal your data. Always prioritize security when granting remote access to your computer.

8. Reach Out to Microsoft the Support Team on X

Microsoft support has a specific page on X (formerly Twitter) called MicrosoftHelps. You can reach out by sending a direct message or tweeting your issue and mentioning their account. Although we don’t recommend this method, it can be useful sometimes. 

Frequently Asked Questions

Does Windows have a help desk?

Yes, Windows offers a help desk, also known as a support team, to assist users with any issues they might encounter with their Windows computers. To reach out to Windows support, you can use the “Get Help” option we discussed in the first method of this article.

How do I disable the “How to Get Help in Windows 10” popup?

HelpPane.exe task is to pop up the Microsoft Help and Support. To disable this feature, you should run this script: First, right-click on your desktop and create a new Text document (Notepad), then copy the script below and paste it to the file:

@echo off

taskkill /f /im HelpPane.exe

takeown /f %WinDir%\HelpPane.exe

icacls %WinDir%\HelpPane.exe /deny Everyone:(X)

Now go to the File and select Save As, then change the file name to script.cmd. Select where you want to save the file and click the Save option. Run the file, and it will block the “How to Get Help in Windows” page.

How do I get help from a human at Microsoft?

To get help from a human at Microsoft, you can use the built-in Windows Get Help app or visit the Microsoft Contact Us page.