The Rhode Island Public Transit Authority (RIPTA) has expanded hours at its Customer Service Call Center, which will now be open on weekends starting Saturday, July 6, 2024. The new hours of operation will be Monday through Friday from 8:30 a.m. to 4:30 p.m., and Saturday and Sunday from 8:00 a.m. to 12:00 p.m. and 1 p.m. to 4 p.m.

The Rhode Island Public Transit Authority (RIPTA) announced expanded call center hours on Saturday, July 6, expanding the hours to Monday through Friday from 8:30 a.m. to 4:30 p.m., and on Saturday and Sunday from 8 a.m. to noon and 1 p.m. to 4 p.m.

“Our passengers rely on us not just for transportation but also for timely and accurate information to plan their trips,” said Christopher Durand, interim Chief Executive Officer.

Expanded hours can be reached by calling 401-784-9500 x2012. For more information, visit RIPTA.com.

RIPTA provides transportation services across Rhode Island, and the call center provides assistance with a wide range of issues, including route information, schedule updates, fare details, and lost property reports.

The expansion of call center hours reflects a commitment to enhancing customer service and improving the overall passenger experience, according to RIPTA.

Generative artificial intelligence (AI) assisted a What’sUpNewp journalist with the reporting included in this story.