Eko Maintenance Limited is a rapidly growing Facility Management company that specializes in maintenance of high rise building facilities with office located in Victoria Island, Lagos.

Job Title: Help Desk Officer

Location: Lagos

Employment Type: Full-time

Working Hours: Monday – Saturday (8am-5pm)

Job Summary

• We are seeking a dedicated and organized Help Desk Officer to join our team. The ideal candidate will be proficient in Microsoft Office and possess excellent customer service skills.
• In this role, you will coordinate activities between the helpdesk and operations department, support the Technical Manager with communications and documentation, and handle various administrative tasks within the Operations department.
• Additionally, you will be responsible for monitoring follow-up and feedback systems and ensuring timely dissemination of information to clients and contractors.
• This position requires strong organizational abilities and effective communication skills to ensure efficient and timely support.

Key Responsibilities

• Microsoft Office Proficiency:Utilize Microsoft Office tools efficiently for various tasks and documentation.
• Customer Service:Provide excellent customer service to clients and contractors.
• Coordination:Coordinate activities between the helpdesk and operations department to ensure smooth workflow.
• Support Technical Manager:Assist the Technical Manager with exchanging emails, letters, reports, and other communications.
• Administrative Responsibilities:Manage administrative tasks within the Operations department.
• Monitoring Systems:Monitor follow-up and feedback systems to ensure timely responses and actions.
• Information Dissemination:Ensure timely and accurate dissemination of information to clients and contractors.

Qualifications

• Education: Bachelor’s Degree (BSc) or Higher National Diploma (HND) in a relevant field.
• Experience:1-2 years of experience in a helpdesk or similar support role.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent customer service skills.
• Strong organizational and multitasking abilities.
• Effective communication skills, both written and verbal.
• Ability to work well in a team and coordinate with multiple departments.