APM Terminals is the global terminal operating arm of the A.P. Moller-Maersk Group. APM Terminals operates a Global Terminal Network of 76 operating port and terminal facilities and 117 Inland Services operations in 59 countries around the globe.

Job Title: Claims Manager

Location: Lagos

Employment Type: Full-time

Job Description

• As the Claims Manager, you will have the opportunity to take ownership of the customer experience and related claims processes.
• You will own driving continuous improvement of process performance, serving as the main point of contact for customers and internal stakeholders regarding claim-related issues, guiding customers and colleagues in claims handling processes, facilitating recoveries from third parties, and providing recommendations for claims prevention and corrective measures.
• This role requires a customer-centric mindset, strong communication skills, and the ability to lead and implement process improvements. If you’re a leader, passionate about enhancing the customer experience and driving positive change, we encourage you to apply for this role.

Key Responsibilities

• Oversee the handling of all types of claims and ensure timely and accurate processing of claims in accordance with relevant policies and legal requirements.
• Deliver on Customer Satisfaction through focused initiatives and targeted improvements basis customer feedback.
• Ensure services are delivered to the customers as promised, with relevant root cause analysis being done and ensuring that customers are kept informed of relevant deviations.s
• Empower teams to solve customer queries faster and accurately, first time.
• Collaborate with internal stakeholders as well as external parties and maintain clear and effective communication to facilitate the claims process.
• Maintain detailed records of all claims and related activities.

Requirements
Who we are looking for:

• A Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management, law, or a related field. A master’s degree or professional certifications in claims management, risk management, or a related area can be an advantage.
• Significant years of experience in claims management, preferably within the logistics, shipping, or terminal operations industry.
• Background in handling customer inquiries and resolving complaints.
• Experience in identifying, assessing, and mitigating risks associated with claims.

Our recruitment process:

• Please submit your application in English (if you can)
• Deadline for application is 19th July 2024
• If your profile matches job requirements, our recruiter will get in touch to share more about the role and get to know you better
• If successful, you will discuss the role with the Line Manager and his team